Alterations will be charged at flat rate and are usually completed at the Grand Couturier discretion, once we received your order back. You’ll have to cover shipping costs, and we recommend using sign for packaging.
In order to avoid needing an alteration, please make sure you submit the correct measurements when ordering! Check out our How To Measure guide if you’re unsure.
It will always be the clients responsibility to safely post items back to the alterations address with a trusted tracked service, this cost is not worked into the price of couture garments and must be covered by you.
Flat rate pricing will be determined by your couture garment and time taken to complete. This can differ depending on order demand at the time and which country you are ordering from.
Make sure to visit the sizing guide page to make sure you match yourself. If we’ve made an error (it’s extremely rare).
If you’ve mixed up your measurements and your order doesn't fit because you got the numbers wrong, don’t worry. We can still fix it, but you will be charged for alterations.
Couture to be serviced for alterations must be returned in the exact condition you received them in with tags on.
Notify us about couture alterations, within 2 days of receiving your order if there’s a problem by emailing firstname.lastname@example.org subject alterations. Please attach your receipt and description of alterations needed. Then our alterations address will be provided to you after approval and payment received in full.
Your couture is sent with a tracked and signed for service, you will receive an email notification of your order confirmation as well as tracking information and a despatch email once your couture is on its way to you.
House Of KLynn is not responsible for any delays with packages once sent, or items that may get lost in the post once sent that is out of our control.
We understand that having to wait weeks for a garment isn’t as convenient as next-day-delivery, but that is luxury couture! Put yourself at ease knowing with your order you’re consciously and intentionally being the change needed towards more responsible fashion. Luxury couture is worth the wait.
If you order products for delivery outside of the United States, your order will be subject to import duties and taxes, please note that I have no control over these charges and I cannot predict their amount. You will be responsible for payment of any such import duties and taxes.
Cross-border shipments are also subject to opening and inspection if needed by customs authorities.